Communicating with guests

General Questions

Account

Commission, Payments, Taxation

Reservations

Rates & Availability

Legal & Security

  • Can I ask the guest for their arrival time?
  • Messaging privacy

Can I ask the guest for their arrival time?

Learning how to establish effective communication with guests prior to, during, and after their stay can not only aid in your planning but also enhance their overall experience.

By setting appropriate expectations, disseminating essential information, and delivering consistently excellent services, you can ensure a memorable stay for your guests. This guide will help you achieve these goals.

Messaging privacy

Keeping in touch with your guests before, during, and after their stay can improve both your planning and their experience. You can achieve this by setting appropriate expectations, sharing crucial information, and delivering consistently excellent service. This guide will show you how to establish effective communication with your guests and ensure a memorable stay for them.

To make guests feel comfortable and well-informed, it’s important for partners to maintain open communication channels. Here are some tips to optimize your contact with guests:

  • Initiate contact before their stay: Sending a friendly message with details such as check-in times, directions, and parking information not only welcomes guests, but also helps them feel secure in their choice of accommodation.
  • Respond promptly to messages: Quick responses are key to providing a positive guest experience. You can save time by setting up automated replies to common inquiries, and even include pre-written message templates to provide additional information.