1.1. How does Touringo.nl process payments?
At Touringo.nl, we provide customized payment solutions to suit the specific requirements of your property. You can receive payments through a virtual card (VC), and upon your request, we can transfer the funds via bank transfer or PayPal, depending on the payment policies you have established for your property.
In the past, potential international guests may have faced difficulty booking a stay at your property due to limited payment options. However, we now support alternative payment methods such as PayPal and Stripe making it easier for more guests to book with you.
1.2. How can I determine if Touringo.nl will pay me through virtual card (VC) or bank transfer?
To find out which payment method we will use for each booking, you can check the “Price” column on the “Reservations” page in the extranet. Furthermore, you can view the specifics of the payment method by reviewing the “Payment details” section on the “Reservation details” page for each booking.
1.3. Who is responsible for providing invoices to my guests?
As the reservation agreement is a direct transaction between you and your guests, you are responsible for providing invoices when they check out. You may provide the invoice in paper format, via email, or both.
It is important to note that:
Touringo.nl does not assume any responsibility for invoicing, nor do we provide invoices for any reservation to you or your guests.
It is crucial that you issue invoices in your guest’s name or any other agreed-upon name.
For payouts received through virtual credit cards, the cardholder name will always be “Touringo Travel (Agent).”
When a guest is charged, there may be tax implications for you. To learn more about local taxes, refer to this article.
1.4. What happens if I choose to refund a guest?
If you choose to refund a guest and we have not yet paid you for the booking, we will not pay you. Instead, we will refund the guest on your behalf.
If we have already paid you for the booking via bank transfer, we will deduct the refunded amount from your next payout. In case you are not due to receive a payout at that time, you will need to reimburse us for the refunded amount. We will issue a debit note to inform you about this.
If we have already paid you for the booking using a virtual card (VC), and you have charged the VC, you will need to process the refund. For more information about VC refunds, please refer to this article. However, if you have not yet charged the VC, there is no need for further action.
A virtual card (VC) is a temporary digital card available in your Dashboard that is linked to all your services. You can view all your earnings for each month in your virtual card.
Once you receive a booking that qualifies, we will send the relevant amount to your virtual card. As long as each VC remains active, you can use it multiple times until the balance reaches zero.
